If you would like to know more about receiving our services, such as when and how to obtain them, our staffing process, or payment options for our services, you can find answers to the most common questions here.
Our required minimum amount of service is only 2 hours per day. Care can be provided from 1 to 7 days per week, depending on the client's specific needs.
The process is very easy. For services, simply call 1-877-533-1030 or 1-413-533-1030. After answering any of your initial questions, our Director of Private Care, an RN, will complete a comprehensive, in-person assessment, which takes into consideration the individual's health and living environment.
At this point, a care plan is developed in conjunction with the patient, family, and the patient's primary care physician, and is tailored to meet the client's specific needs. Because no two clients are alike, we are careful to select our caregivers based on the personality and needs of the client. An RN will supervise care.
O'Connell strives to address all service requests as they are arise, from the same day to several weeks in advance. However, it is helpful if we are given at least 24-hours advance notice of the time the service is needed.
We only require a deposit for services in cases where the amount of necessary care exceeds 40 hours a week. At that point, a deposit of two weeks of service would apply.
The regulations for licensed and certified agencies are similar; a certified agency is able to provide services that are reimbursable by Medicare and Medicaid, while a licensed agency is not able to receive reimbursement from Medicare or Medicaid. In Massachusetts, both certified and licensed agencies are regulated by the Massachusetts Department of Public Health.
O'Connell is a licensed agency, but is not certified, so we accept private pay or Long Term Care Insurance. We also work closely with many certified agencies including Holyoke VNA, Cooley Dickinson VNA, and Mercy Home Care, supplementing their services by providing additional home care.
O'Connell is an insured, bonded, and licensed home care agency, and the benefits to our clients and staff include:
Before joining the O'Connell team, all of our candidates undergo a thorough screening process that includes:
In addition to passing all of the above criteria, the candidate must complete our orientation and training program as well.
Yes. At O'Connell we do not use an answering service—we have staff members who are on call during non-office hours to assist you with any urgent service issues. So you and your family can have peace of mind 24 hours a day, seven days a week.
We service all of Hampden, Hampshire, and Franklin counties, as well as areas beyond.