The Advantage of Using O'Connell's

Trusted by Clients and the Community

For more than twenty years, O'Connell's has been a reliable source of home care for individuals, families, and community facilities, and is referred by healthcare, medical, and social service organizations throughout Western Massachusetts.

Experienced, Reliable Elder Care Company

O'Connell provides thousands of hours of home care service every year through a trained network of more than 180 service providers.

Locally Owned and Operated

O'Connell's is owned and operated by Fran O'Connell, a Holyoke native who is actively involved and invested in his community. The company employs a skilled nursing and home care staff that is engaged in community life and understands the resources available to clients and their families.

Reliable, Dependable Service and Support

Whether you or a family member need clinical care, a qualified care manager, or just a little extra help with meal preparation, light housekeeping, or an escort to your doctor, our trained staff members are willing and able to serve you.

Thorough Pre-Employment Screening

All staff members undergo a detailed screening process, including reference checks, a thorough criminal background check, and drug screening. Employees are also mandated to participate in 12 hours of in-services annually.

Quality Control Program

To ensure the client/caregiver relationship is an enriching, supportive one, we conduct quality assurance visits by an RN.

Responsive Staff

O'Connell's does not an use answering service—our office staff is accessible 24 hours a day, every day of the year, to respond to schedule changes, arrange services, and communicate with caregivers.

Rapid Response

Our staff is trained to respond rapidly to any service request or change in services.

Honest Assessment

In determining the services that best suit you, we perform an honest assessment of your physical, mental, and spiritual needs, working with the entire family to discuss appropriate services. If we are unable to provide you with the necessary care to fit your unique situation, we will work with you to find the right service that will.